Refund policy

Featured listings

A featured listing is a digital service: we pin your role near the top of the relevant page for the period we agreed. Nothing is shipped. Your listing goes live once your payment is confirmed and we’ve checked it against your careers page.

Cancellations

• Before your listing goes live: cancel at any time for a full refund.
• After your listing goes live: we don’t refund it, because the service has been delivered.
• If we don’t deliver: if we can’t publish your listing, or it stops being featured early because of a problem on our side, you get a full refund.
• If we remove a listing for breaking our terms (for example, it asks candidates to pay or doesn’t match a real opening), it isn’t refunded.

How to request a refund

Email foc25@proton.me with the subject “Refund request”, and include your company name and the Razorpay payment ID from your receipt. We reply within 2 business days.

Processing time

Once we approve a refund, we send it straight away to the original payment method through Razorpay. It usually reaches your account within 5–7 business days, depending on your bank.